534 research outputs found

    Existence of the harmonic measure for random walks on graphs and in random environments

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    We give a sufficient condition for the existence of the harmonic measure from infinity of transient random walks on weighted graphs. In particular, this condition is verified by the random conductance model on Zd\Z^d, d≥3d\geq 3, when the conductances are i.i.d. and the bonds with positive conductance percolate. The harmonic measure from infinity also exists for random walks on supercritical clusters of Z2\Z^2. This is proved using results of Barlow (2004).Comment: 25 p. and 2 figure

    Improving customer satisfaction in proactive service design: a Kano model approach

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    TAXONOMY RESEARCH IN INFORMATION SYSTEMS: A SYSTEMATIC ASSESSMENT

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    Today’s world is changing at unprecedent speed and scale becoming more complex to understand. Taxonomies represent an important tool for understanding and analyzing complex domains based on the classification of objects. In the Information Systems (IS) domain, Nickerson et al. (2013) were the first to propose a taxonomy development method, addressing the observation that many taxonomies have been developed in an ‘ad-hoc’ approach. More than five years after Nickerson et al.’s (2013) publication, we examined to what extent recently published taxonomy articles account for existing methodological guidance. Therefore, we identified and reviewed 33 taxonomy articles published between 2013 and 2018 in leading Information Systems journals. Our results were sobering: We found few taxonomy articles that followed any specific development method. Although most articles correctly understood taxonomies as conceptually or empirically derived groupings of dimensions and characteristics, our study revealed that the development process often remained opaque and that taxonomies were hardly evaluated. We discuss these findings and potential root causes related to method design, method adoption, and the general positioning of taxonomy research in the IS domain. Our study proposes stimulating questions for future research and contributes to the IS community’s progress towards methodologically well-founded taxonomies

    Developing a Solution to the TRADOC Analysis Center’s Big Data Problem: A Big Data Opportunity

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    As data production, collection, and analytic techniques grow, emerging issues surrounding data management and storage challenge businesses and organizations around the globe. The US Army Training and Doctrine Command’s Analysis Center (TRAC) is no exception. For example, among TRAC's many tasks is the evaluation of new materiel solutions for the Army, which typically necessitates the use of computer simulation models such as COMBAT XXI. These models are computationally expensive, and they generate copious amounts of data, straining TRAC's current resources and forcing difficult, suboptimal decisions regarding data retention and analysis. This paper addresses this issue directly by developing "big data" solutions for TRAC and evaluating them using its organizational values. Framed in the context of a use case that prescribes system requirements, we leverage Monte Carlo simulation to account for inherent uncertainty and, ultimately, focus TRAC on several high potential alternatives

    Board of Directors Educational Diversity and Acquirer’s Announcement Cumulative Abnormal Returns

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    The aim of this paper is to study the relationship between the educational diversity of the board directors and the acquirer’s cumulative abnormal return associated with the announcement of a M&A. The results show that the cumulative abnormal return is positively related to educational diversity, however the model exhibits significant heteroscedasticity and therefore the results cannot be accepted as conclusive. Several attempts at fixing the heteroscedasticity failed and statistically appropriate model relating the cumulative abnormal returns to the explanatory variables is yet to be found

    Beyond Mere Compliance — Delighting Customers by Implementing Data Privacy Measures?

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    The importance of customer data for business models is increasing, as is the relevance of customers’ concerns regarding privacy aspects. To prevent data privacy incidents and to mitigate the associated risks, companies need to implement appropriate measures. Furthermore, it is unclear whether their implementation – beyond mere compliance – has the potential to actually delight customers and yields competitive advantages. In this paper, we derive specific measures to deal with customers’ data privacy concerns based on the literature, legislative texts, and expert interviews. Next, we leverage the Kano model via an Internet-based survey to analyze the measures’ evaluation by customers. As a result, most measures are considered basic needs of must-be quality. Their implementation is obligatory and is not rewarded by customers. However, delighters of attractive quality do exist and have the potential to create a competitive advantage
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